Shipping Policies

GENERAL SHIPPING INFORMATION

Shipping date and times are first come, first served basis. Local Overstock currently a variety services for all of our deliveries. The time/day of your delivery will be given by either a delivery service or a warehouse delivery representative. If your items need to be delivered on a specific date or time, assuming our delivery service can meet those needs, there will be an additional fee charged to you by the delivery service.

Some minor assembly by the customer is required on most furniture items, such as screwing legs on a sofa, or attaching the back of a recliner to its base. Minor assembly requires no tools. However, some furniture items are delivered in carton, and require more involved assembly. If you are able to assemble it yourself, you will save money on your furniture purchase.

Damage is rare, but it does occur occasionally. Contact your sales representative immediately. We ask that you please fill out our short and simple damage claim form on the Warranty Page as well. We will work quickly to replace your items if there is damage. If the items were damaged upon delivery, Local Overstock Warehouse will assume the cost of redelivery.
If your purchase does not fit when you get it home, contact your sales representative immediately. A representative will assist you in setting up an exchange (some exclusions may apply) or providing you a credit less any restocking fees (usually 15%-25%). Additional delivery charges will apply, so please measure before you buy.